Track My Orders

Enter your tracking numbers below & click the "TRACK" button to track your orders

Sample: RR123456789CN

Frequently Asked

Where is my tracking number?

Your package tracking number will automatically be sent to your email box after your order is shipped out. 

The email box address is the same as you left when you checked out. 

Please check your Trash and put promeed.com on your mailbox's White List to ensure the email correctly arrives in your inbox. 

What should I do if I haven't gotten the correct tracking information in the email or haven't gotten the email? 

    Please contact our service manager via service@promeed.com. We will help you track the order status and feedback in 1 business day. 

    How long will the shipping take? 

      Basically, it will take 2 to 4 days to choose the Expedited Shipping Service. 10 to 15 days to select the Standard Shipping Service. 

      What should I do if my package has not arrived in the deal duration? 

        The logistic process is very complicated and not easy to control; please contact us to help you push the package to your destination.

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