Ayuda y preguntas frecuentes

Pasamos aproximadamente un tercio de nuestra vida durmiendo. Cuando pasas tanto tiempo en la cama, vale la pena hacerla lo más cómoda posible. Entonces, elegir las sábanas de seda adecuadas se vuelve más importante, ya que las sábanas ajustables desempeñan el papel de evitar que la sábana plana se deslice de la cama y le ayudan a tener un sueño nocturno más suave.

Dicho esto, debemos elegir sábanas bajeras de seda extra profundas para que puedan cubrir nuestra cama por completo. Si compras un colchón de 180x200cm, entonces tu sábana bajera debe ser de 180x200x25cm para que funcione correctamente con el colchón. ¿Cómo podemos medir una sábana bajera con precisión? Podemos utilizar una regla o cinta métrica fija, medir la profundidad desde la costura superior hasta la costura inferior, en varios lugares para asegurarnos de que tiene el ajuste correcto.

Tenga en cuenta que necesitamos sábanas bajeras de seda extra profundas.

Promeed ofrece sábanas bajeras de diferentes tamaños.

Doble(99x191+40cm)

Completo(137x191+40cm)

Reina(152x203+40cm)

Rey(198x203+40cm)

Rey California (183x214+40cm)

Actualmente aparecen en el mercado dos tipos de sábanas ajustables: sábanas ajustables con cremallera y sábanas ajustables. Las sábanas ajustables con cremallera pueden proteger nuestro colchón de manera más completa y se pueden quitar para facilitar la limpieza. Pero los que tienen cremallera solo sirven mejor para camas más pequeñas, como cunas, porque le resulta difícil levantar el colchón grande normal usted mismo. Las sábanas bajeras sin cremallera son muy adecuadas para personas mayores o solteras porque no es necesario ponerlas levantando el colchón.

En Promeed, puede experimentar un servicio de personalización si tiene colchones o camas de tamaños específicos y sábanas de seda ajustables para cuna.

Le proporcionamos no sólo las sábanas ajustables de seda del tamaño más adecuado, sino también el viaje nocturno más lujoso y cómodo. Nuestras sábanas bajeras están hechas de 100% seda de morera y pueden ayudarte a no sufrir más ácaros y alergias. La tela húmeda y transpirable te brindará una vida de seda completamente diferente e incomparable.

¿Demasiado calor para dormir en verano? ¿Demasiado frío para dormir en invierno? Creo que todos nosotros hemos estado en ese dilema. Para dormir bien, la temperatura de tu habitación y del edredón es fundamental.

Las investigaciones dicen que el ambiente ideal para dormir tiene una temperatura de 33±１℃ y una humedad de 50±５％（RH）. Entonces, el criterio de valoración sobre un buen edredón es ver si puede mantener una temperatura muy estable y hará un excelente trabajo equilibrando la humedad. El edredón de seda tiene la función adecuada de absorber y liberar la humedad, por lo que puede hacer que el entorno para dormir se mantenga a una temperatura más constante que la mayoría de los edredones de otras telas.

＜Ventaja del edredón de seda＞

1. Absorba la humedad rápidamente para ajustar la temperatura.

Se dice que podemos sudar casi 200 cc mientras dormimos. Por lo tanto, la transpirabilidad de un edredón es esencial para un ambiente confortable para dormir. La cadena peptídica de fibroína de seda consta de muchos grupos hidrófilos, por lo que la higroscopicidad de la seda es 1,5 veces mejor que la de la fibra de algodón. La seda puede absorber y emitir el sudor del cuerpo humano rápidamente y liberar la humedad más rápidamente que otras fibras. Es por eso que el edredón de seda ayuda a mantener la temperatura del cuerpo humano a una temperatura más constante durante toda la noche.

2. Guarde el aire caliente para ajustar la temperatura.

Además, los edredones de seda están diseñados para permitir que el aire fluya más libremente y así regular el calor corporal. El resultado es que tu cuerpo se mantiene fresco en verano y cálido en invierno.

Aunque el edredón de seda es un poco caro, tiene muchos beneficios como la regulación de la temperatura y la transpirabilidad. Así que cómprate un edredón de seda para tener un sueño reparador.

Sí, pero no hasta el punto de que puedas notarlo. Las fundas nórdicas no están diseñadas para retener el calor, aunque una capa extra de seda sin duda ayudará a retener algo del exceso de calor en el interior. La finalidad de las fundas nórdicas es doble: proteger el edredón que guarda en su interior del polvo y otras posibles fuentes de contaminación, ya que los edredones suelen ser difíciles, si no imposibles, de lavar con frecuencia; y para proporcionar una capa estéticamente agradable sobre los edredones, a menudo sencillos y sin decoración, para combinar con el resto de la decoración del dormitorio. Nuestra funda nórdica de seda también brinda protección contra las abrasiones de la piel y ayuda con la regulación térmica, pero al final, no debes confiar en las fundas nórdicas para abrigarte.

You can open/close the duvet cover using the hidden zipper placed under the top edge of the cover.  There are three advantages to using hidden zippers on duvet covers:

Using a regular zipper placed on the surface/edge of the duvet cover can break or weaken the sense of luxury of the cover.
Hidden zippers are covered with a layer of silk which makes it less likely to cause abrasions on your skin.
The cover that protects your skin also protects the zipper from breaking, granting longer-lifespan to the zipper and less trouble for you.

We believe a good night’s sleep means more to your health than anything else in the world, and we strive to provide you with the healthiest and most comfortable sleeping environment with our products. We promise that our silk production process, starting from the breeding of silkworms to cocoon collection, to thread-unraveling, to weaving the threads into silk fabrics, does not involve any chemical additives. The dye we use to add variety to our color selection is almost entirely made from natural pollen and contains little chemical additives as well; not to mention that our products are all tested for harmful substances after production is completed to ensure absolute safety of our customers. 

Yes, we guarantee that all of our products, unless stated otherwise on the product page, are made of 100% pure and natural long fiber Mulberry silk cultivated from the best silk farms in China. No chemicals materials are added in our production process, and the use of any machinery or chemical additives that could potentially compromise the quality of our silk has been strictly forbidden to ensure our customers enjoy the perfectly soft and smooth feel of our products.

All of our silk products are inspected at every step of their production to make sure the process strictly comply with ISO9001, the internationally recognized standard of quality management. If you still have doubts, you can perform the Burn Test on our sample in the product package.

When your order has gone through, you'll receive an email from us to confirm your order.
Would you please check your Trash if you haven't gotten the mail in 5 min? And put our domain (promeed.com) into your white list.

Before clicking Proceed to Checkout, you can use your coupon by entering [DISCOUNT CODES] and then click the [Apply] button.

If you have free shipping coupon, please enter the [DISCOUNT CODES] at checkout page and then apply.

It’s easy to find out where your Promeed order is. Just click on ‘Your Account’ at the top of any page, sign in, and go to ‘Order History.’ which will show you whether your order has been dispatched, or is still waiting to be sent.

If you can’t find your order on our system, it may be that you didn’t place it successfully. Click ‘View Cart’ at the top of any page to see if your goods are still there. If they are, click ‘Proceed to Checkout’ and place your order.

If you need information before you buy, you will be directed to an online form to submit an inquiry and we will respond within 24 hours. Once you submit an inquiry, you can track its progress and submit updates in Contact Us

Absolutely you can reach us directly by click Message Us button on the right bottom of any pages.

We usually ship the order within a week after you complete the purchase. Once shipped, you’ll be notified by email stating your order on the way. Please find the tracking number there and put in our tracking page for accurate information.

--> Tracking Page

As part of orders fulfilled directly from our warehouse in China, please reserve 7-20 days for standard international transition service. If there is no update available over 30 days since shipment confirmed. Please contact our customer service team at service@promeed.com or leave us messages. We’ll help with the replacement or refund if applicable.

For expedited shipping, it usually takes 3-5 business days for UPS/TNT/DHL; Comforters usually takes 7-10 business days for delivery. More accurate information, please contact us at service@promeed.com

Please check wherever you typically get the mail first and ask your neighbor if kept instead. If no package found, please contact us at service@promeed.com or leave us messages. We’ll help investigate and arrange replacement/refund if applicable.

The silk sheets items are ready for use. While silk always wrinkles easily after packaging and shipping. The wrinkles will disappear after hours of air. You could also wash them before first use. Make it smooth without wrinkles and smells better:)

We’d suggest that you scrutinize the item after receiving if all right then you could have them washed if you like. Iron when slightly damp using a cool setting. Always iron on the inside. 

Here is some silk care notice for you. I hope it will help.

-Never wash silk with chlorine bleach. It could damage the natural fibers

-Avoid drying silk in direct sunlight. Prolonged exposure can cause damage or fading

-Never tumble dry silk – the heat can also cause damage or shrinking

-Use a mild, non-biological detergent. A detergent specially designed for the purpose is best for washing silk

More questions, please contact us at service@promeed.com

When you are facing the problem that transaction was declined and unable to make the payment with your credit card.

We’d suggest that you try below:

Call your issuing bank to clear up any problems that are causing the card to be declined. Once the issuing bank confirms that they will approve future attempts, you could try the transaction again. Try the transaction by Paypal if possible. 

More help needed, please contact us service@promeed.com

Our 19mm silk bedding is the perfect blend of sophistication, durability, luxury, and affordability. They are made for daily use and routine laundering. With proper care, the luster, sheen, and usability will last for a considerable length of time.

22mm silk has almost 20% more silk per square inch than 19mm does. This denser weave protects the luster and sheen that silk possesses and results in stronger durability. It’s estimated that 22mm silk bedding has almost double the life of lower momme weights.

Our 25 mm silk bedding is the epitome of luxury. With almost 30% more silk per square inch than 19 mm, 25 mm silk has the durability to last up to ten years with the proper care and laundering. Promeed’s 25 mm silk sheets provide the ultimate combination of shine, thickness, softness, and durability. We use the highest grade (6A) long fiber mulberry silk, with a thickness of 30mm and enforce the strictest quality guidelines, including non-toxic dyes. 

Please check Supported Payment Method

You may add items to the shopping cart to check on the accurate shipping fee. Customers can also place a test order to verify the total cost.

We’ll give you an estimate of how much it shipping will cost for each of our different shipping methods. Please note, this is only an estimate and actual shipping costs will be calculated at checkout.

Products shipped from China

In some cases, there will be VAT (Value Added Tax), other taxes, customs duties and/or fees levied by your destination country. These additional charges for taxes or customs clearance charges are the responsibility of the recipient. Unfortunately, we cannot estimate what the charges may be since customs and taxation policies vary widely from country to country. For further details, please contact your destination local customs office or visit their official website. In some cases, customs clearance procedures are required; under these circumstances, delays may occur, which will affect our original delivery estimation time.

Due to customs regulatory policies, please note that we are unable to list purchased items as a gift or write an amount lower than the actual product price.

Products with the “Shipped Locally” logo

For customers buying a product with the “Shipped Locally” logo, VAT is included in the product price and no import duties will be added by the destination country.

From the time you place your order to the day you get a knock on the door from a nice delivery person, you're looking at around 3 -10 business days for shipping.

Estimated Receiving Time = Handling Time + Shipping Time

Note:

 We Ship Orders in a Single Package(Unless otherwise stated) the total length of time it will take for you to receive your order should be calculated using the longest estimated time for items in your order.
 Chinese Holidays Reminder During week-long Chinese holidays, Chinese National Day (October 1) and Chinese New Year (January 28), services from certain suppliers and carriers may be affected, meaning that deliveries for order placed around these holidays may be delayed 2-4 days.

For defective, damaged, or miss-shipped items (the item shipped was not the item ordered), the issue must be reported within 14 days upon receiving the shipment. Please provide credible pictures or videos to show the defect, damage or proof of miss-shipment during your return request. Once this has been verified, you can return the items with our authorization. Return shipping fees will be prepaid on your part and reimbursed by us during refund upon presentation of the shipping receipt. (Note: Refunds for the return shipping fees are calculated using the lowest cost shipping method. Items returned via expedited shipping methods will only be refunded an amount equal to the most economical cost shipping method).

You will receive a replacement or the full refund for defective, damaged, or miss-shipped items. For all other returns, shipping and handling fees will not be refunded.