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At Promeed, your peaceful sleep experience matters to us. We take pride in our 23-momme 6A+ mulberry silk products, available in US sizes like Standard (20" x 26") and Queen (20" x 30"). Your feedback helps us maintain the highest quality. Whether you have a complaint, suggestion, or general feedback about our 100% Mulberry Silk Cushion Pillow Case, please use the form below to share your experience.
Shop Our 23mm 6A+ Mulberry Silk Pillowcases
For more tips on silk care, read our article on 10 Compelling Reasons to Have a Silk Pillowcase.
We understand that your time is valuable. That's why we aim to respond to every submission within 1-2 business days. For complex cases, we will contact you directly using the details you provide. Your feedback is escalated to the responsible manager or higher management for thorough review. As a Promeed customer, your insights help us improve our 23-momme mulberry silk products, like our 100% Mulberry Silk Head Turban Hair Wrap with Hyaluronic Acid Inside.
You can submit complaints, escalations, or suggestions related to any Promeed product or service. We also welcome general feedback about your experience with our 23mm 6A+ Mulberry Silk Bedding.
Our manager will provide an initial response within 1-2 business days. For more complex cases, we may take additional time to investigate thoroughly.
"Promeed's customer service team listened to my suggestion and improved the packaging. I feel heard as a customer." — Sarah M., verified buyer