All of our Coolrest™, HerbalRX™, and Skin-like™ series products have a one year limited warranty when purchased directly from promeed.com. For one year following the date of your purchase, if you experience any manufacturing defects, you will be covered under the warranty. We will offer a one-time replacement or repair of the original product in the specification purchased. This includes all components of the product. There is no fee or deductible required. The collection of the original product and delivery of the replacement will be completed by Promeed at no cost to the customer.
The Promeed limited warranty covers the original purchaser of the duvet for the term specified (one year), while they are located the United States. Any warranty, or implied warranty, is only valid for the period of time the product is owned by the original purchaser. The original purchaser, for the purposes of this warranty, is the first purchaser of the product from promeed.com.
Photos and original proof of purchase may be required upon a warranty request in order to identify and assess the warranty issue.
To start the process, please visit our self-service return portal. If you have any questions about our warranty, contact our Customer Experience team at service@promeed.com or our Promeed Line at 1-213-640-6601(toll-free) during operating phone support hours.
For limited edition items purchased, exchanges will be available as long as quantities allow, due to their limited availability. When limited edition items are no longer available for exchange, customers will be offered alternative options or store credit.
| Covered | Not Covered |
|---|---|
| Any physical flaw in the product despite normal usage and proper handling. | • Comfort, aesthetic, or size preference |
| • Any stains, burns, tears, cuts, or liquid/moisture damage resulting from use by customer or their environment (this includes pet damage) | |
| • Damage (tear, or clumping of comforter/pillow inner material) due to improper washing or shrinkage due to use of dryer | |
| • A normal decrease in the fluffiness of the duvet/pillow filling after long-term use | |
| • Any modifications made to the product | |
| • Normal wear and tear as a result of cleaning/laundering and normal use | |
| • Product sold by an unauthorized or authorized retailer or product that is in any way sold as "used" or any other similar wording indicating the product is not "new" | |
| • All 3rd party purchases must be taken up directly with the point of purchase. Rest is not responsible for purchases made outside of the promeed.com website |