Widerrufsrecht

Returns Policy

Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Don't hesitate to get in touch with service@promeed.com to get the return label to ship back.
Return Address (United States): 470 Prospect Street, Apt 46, New Haven, CT 06511, US. Contact: Chen Wang, 213-640-6601
Return Address (Canada): Matt, 575 Canarctic Drive, North York, ON M3J 2P9, Canada. Contact: Matt (MRK231213-001), 416-667-8668

When you ask for return service, please put the order number in your message to quickly point out the correct information.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@promeed.com

Return Shipping Charges

We will undertake the return shipping cost for the returns due to a manufactures defect or a Promeed fulfillment error only (wrong items).

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. It may be cost serval days to let your money back to your account.
Then contact your credit card company, it may take some days before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.

If you still have not received your refund yet, please contact us at service@promeed.com

For return shipping address and instructions please contact us at service@promeed.com